London Theatre – Restaurants – Workshops​
Your Essential Partner for London
Primary Ticket Agent for London Theatres
Exclusively for the Travel Trade​
ABOUT US
Founded by John Wales and Sean Sweeney, bringing together over 60 years of experience in the ticketing and tourist industries, Ticketpipe offers bespoke ticketing solutions for tour operators, coach companies and the wider travel industry...making tickets easy.
SERVICES ​
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FIT’S
• API connectivity for all London shows including special trade rates
• Dinner & show deals throughout 2026 as well as dynamically packaged train fares
• Trade portal & freesale options
• Expert trade support daily through central London office
• Marketing asset support service with copy and approved picture library
GROUPS
• Special rates & terms negotiated for group series
• Group quotes instantly turned around by the expert team for any ad hoc requests
• Incentive groups with tailored VIP tickets, reception,private rooms or even meet the cast
• Student rates specially negotiated
• Workshops themed on theatre, music, media & Art
•Restaurants, Attractions, backstage tours, plus itinerary planning assistance
TECHNOLOGY & SERVICES
• Ticketpipe technology is directly linked to theatre box office systems for live inventory
• The middleware takes feeds from adjacent suppliers creating dynamic packages including restaurants, attractions and trains
• API available for ticket only and uniquely for packages
• Branded white label solutions available
THE TEAM
John Wales (Director): John is a travel trade and tourism expert with unrivalled experience, contacts and success over the last 30+ years. In 2000 he co-founded Encore Tickets with Ashley Herman running the company as CEO for almost 20 years. He is a past Chairman of the Coach Operator Tourism Association an ex-board member of UK Inbound, and a committee member of ETOA. His strength is long-standing relationships across the industry segments combined with understanding the client's and supplier needs to enable innovative solutions to develop incremental sales for London's West End. He has won awards from both The Guild of Travel & Tourism and UK Inbound for Outstanding Contributions to Tourism,
Sean Sweeney (Managing Director) - Sean has worked in the commercial theatre sector since 1994, with experience across ticketing, production and general management. He has produced and/or general-managed more than 30 shows and exhibitions in London and on UK tours, as well as working in venue management and ownership. In 2001, Sean was part of the founding team at Encore Tickets, where he oversaw the business’s operations, affiliate and programming activity, and supplier relationships. After leaving Encore in 2009, Sean combined his role as Managing Partner at Charing Cross Theatre with a busy ticketing consultancy practice.
Sean is also a Council Director of the Liverpool Institute for Performing Arts.
Matt Coulter (Director of Sales) - Matt has over 10 years’ experience working across various sectors of the tourism and hospitality industries, operating in multiple countries during this time. His career has taken him across Spain, South America, Eastern Europe and India.Most recently,
Matt was a core member of the Historic Royal Palaces team. Headquartered at the Tower of London, he was responsible for travel trade sales across six Royal Palaces. Previous roles have also seen him support the launch of Bustronome and manage operations across two hotels.
CONTACT
4th Floor, Cloister Court,
22-26 Farringdon Lane,
London EC1R 3AU
+44 (0) 203 649 5566
